Citizen Report Card Survey on Free Education Services in Vavuniya and Mulliaitivu Educational Zones

Education is a key driver in coming out of poverty in Sri Lanka. The North and East Provinces have been affected by the three decade long armed conflict that destroyed much of the infrastructure, including educational facilities. The Government of Sri Lanka is making investment in educational and other facilities in the North and East, but services that go with the educational facilities are key to achieving results in the sector.
This publication presents information gathered by the Centre for Poverty Analysis (CEPA) on the quality of educational services in the Mullaitivu Educational Zone of the Mullaitivu District and the Vavuniya North and South Educational zones in the Vavuniya District. The survey was carried out using the Citizen Report Card (CRC) to provide a user’s perspective to assist authorities in the improvement of educational services in the specified areas. This comprehensive study covers aspects of access, quality and reliability, problems and inconveniences, hidden/additional costs and levels of satisfaction. The survey covered 802 households in these Educational Zones and the interviews were conducted with both parents and one of the school age children in each household.